Refund policy

Lost or broken parcel

A problem with the Post Office? Lost, broken or destroyed parcel?

With our secure delivery service, our boutique will take care of the problem for you. Customer satisfaction is our top priority. We don't pass the buck to the carrier and leave you to fend for yourself. If a parcel is lost, we take full responsibility by immediately sending you a new parcel at our expense.

Please do not hesitate to contact us by e-mail, our team will do its utmost to meet your expectations.

It is not possible to exchange goods. The customer accepts that any warranty is globally excluded for purchases made from ProFeel Life LLC. In the interests of quality assurance, however, the customer is requested to report any product defects.

Order modification

It is possible to modify your order as long as it has not yet been processed. Please contact us.

Cancellation

It is possible to cancel your order! If the order is already in preparation, cancellation costs will amount to 40% of the purchase price.
An order in progress cannot be cancelled.

Returns

We are only able to accept returns in the event of a proven product defect.

Our products undergo strict quality controls before each shipment. However, if your products show any manufacturing defect, please send us a photo of the product in question (in the original packaging if possible) together with your order number. To qualify for a return, your item must be unused and in the same condition as when you received it.

Deadline for reporting a product defect

Any complaint concerning a defect or apparent fault must be notified to us at within 7 days of receipt of the order. After this period, the products are considered as conforming and accepted.
To report a defect, please contact us at info@profeel.chenclosing a clear photo of the product concerned, in its original packaging if possible, as well as your order number. After analyzing the file, we will inform you of the procedure to follow for a possible return or replacement.