Privacy Policy
ProFeel Lab Sàrl
Information on the collection and processing of personal data of customers and website visitors
- General
Our company is committed to protecting your privacy. Your personal data is therefore processed in strict compliance with the relevant legal provisions. These include, in particular, the Swiss Federal Data Protection Act and related ordinances. In addition, we take the necessary security measures to ensure an adequate level of protection for your personal data against unauthorized access.
The purpose of this document is to inform you about the collection and processing of your personal data in connection with the use of our services.
When we offer and provide our services, we process the personal data of:
- of our customers who place an order via our website https://profeel.ch or any other channel (telephone, mail) or who create a user account, and
- visitors who simply browse our https://profeel.ch website.
This document will inform you regardless of which of the above categories you belong to.
- Identity and contact details of the data controller
The company responsible for processing your personal data is
ProFeel Lab Sàrl
Z.I. en Proprèses 6
1868 Collombey
Switzerland
- Personal data collected and processed
- When you visit our website, we collect and process the following data:
- IP address
- Date and time of request
- Time zone difference with Greenwich Mean Time (GMT)
- Request content (concrete page)
- Access status / HTTP status code
- Volume of data transmitted
- Internet platform from which request originates
- Browser
- Operating system and interface
- Browser language and version
- If you use our contact form, we also collect and process the following data about you:
- Contact details (name, e-mail, telephone number)
- Content of your message
- If you create a user account on our website or place an order through our website, we collect and process the following data about you:
- Contact details (name, full postal address, e-mail address, telephone number)
- Content of your order
- Description of your project
- Transaction data (purchase, amount, payment method, shipping method)
- Credit card details if this payment method is used
- TWINT data, if this payment method is used
- Data from Google Pay if this payment method is used
- Purpose and legal basis of personal data processing
We process your personal data for the purpose of concluding and/or fulfilling contracts that you wish to conclude or have concluded with us. We also process your data for the purpose of fulfilling your requests and/or orders. The legal basis is art. 6 par. 1 let. b RGPD.
We may process the data you transmit to us via our website in order to improve its operation or to guide the development of our commercial offer. The legal basis is art. 6 par. 1 let. f RGPD (interest in improving our services/marketing).
Finally, we process your data to defend, if necessary, our legal interests or to recover sums owed to us. The legal basis is art. 6 par. 1 let. f RGPD (interest in defending our legal rights).
- Categories of recipients to whom your data is transmitted
Your personal data will not be passed on to third parties without your consent, subject to the following provisions.
We communicate your data to the following categories of recipients:
- IT service providers (if this is necessary to ensure the maintenance or technical development of our infrastructure);
- payment transfer service providers (in particular Google Pay, see https://policies.google.com/privacy?hl=fr, TWINT, see https://www.twint.ch/fr/confidentialite/, as well as major credit card providers);
- webshop infrastructure providers (when placing an online order, see https://www.shopify.com/fr/legal/dpa#3-union-europ-enne-et-royaume-uni);
- postal and/or delivery services (if you have ordered products to be delivered to you);
- order fulfillment provider (ProFeel Lab Sàrl);
- debt collection service providers (if necessary to collect sums due);
- public authorities (on the basis of a legal obligation incumbent on us or a judicial injunction addressed to us);
- How long we keep your personal data
Your personal data will only be kept for as long as is necessary to process your orders and respond to your requests. In addition, we keep your data in archived form for the duration of the legal statute of limitations applicable to our contractual relationship. After this period, your data will be deleted.
- Social networks
We maintain and develop profile pages on various social networks, namely Facebook, Instagram and YouTube. We regularly publish content and product recommendations on these pages. You can access our profile pages directly from our website. Please note that the operators of these social networks may record your online behavior; you can read their privacy statement via the links below:
Facebook: Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; www.facebook.com/policy.
WhatsApp: WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; https://www.whatsapp.com/legal/privacy-policy-eea.
Instagram: operated by Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; https://help.instagram.com/519522125107875.
Our website also facilitates access to our profile pages on the above social networks as well as your connection to your user account on them. If you use this feature on our website, the relevant social network will provide us with information about you. This provision of information is initiated by the fact that you are redirected to the social network's page after pressing the corresponding function, and the social network requests authorization to provide access to your basic information (your name, profile photo, gender, network, username, list of friends, date of birth and other information you share with your friends). If you give your permission, the social network will provide us with this information.
The data processing described above takes place on the basis of your consent. You can withdraw your consent at any time by deleting cookies linked to the domains of the social network concerned in the security settings of your browser and/or by deleting your account with the social network concerned. Please note that this will not affect any data processing already carried out.
- Remarketing
Our website may also use a remarketing application. This application enables you to view our advertisements after your visit when you consult other websites. To this end, cookies are stored on your device, by means of which your online behavior on several websites, including ours, is recorded and evaluated. Your visit to our Internet platform is therefore recorded. This data is collected pseudonymously.
The creation of user profiles as well as the implementation of the personal data processing described above is based on our legitimate interest within the meaning of Art. 6, paragraph 1, letter f, RGPD, to carry out direct marketing operations and to adapt the content of our Internet platform to demand. You can configure your browser settings according to your wishes and refuse cookies, for example.
- Data retention period
Your data will be kept for as long as is necessary to provide you with the services you have requested. In other words, the data associated with your user account is kept at least as long as it is active. You may close it at any time, free of charge. We will then retain only the data required to assert our legal rights, if necessary, and only for as long as is necessary for any such action. Subject to the institution of such an action, your data will under no circumstances be kept for longer than the expiry of the legally applicable limitation period. We may also be required by law to keep certain data, such as accounting records, for the statutory retention period.
- Newsletters
You can subscribe to our newsletter via our Internet platform. This will enable you to stay informed about our most attractive and up-to-date offers.
By submitting your e-mail address on our newsletter subscription form, or by ticking the corresponding box on any other form, you signify your consent to receive our newsletters.
Your e-mail address is mandatory for your subscription. Other information, such as your interests, is optional. The data relating to your interests is used to personalize the content of the Newsletters we send you.
The collection of your personal data and the processing described above are based on your consent. You can withdraw your consent and cancel your subscription at any time by clicking on the link at the bottom of each newsletter.
If you no longer wish to receive our newsletter, you can unsubscribe by clicking on the appropriate link at the bottom of each issue.
- Transfer of data abroad
Your personal data is stored in Switzerland or in one of the countries of the European Union. They are communicated abroad as part of the collaboration with our partners described above. The countries of destination are all within the European Union (mainly Ireland) or Switzerland, and benefit from an adequate level of data protection recognized by the European Commission.
- Your rights
You have the following rights with regard to your personal data:
- Right of access / right to information on data processing
- Right to rectification or deletion of data
- Right to limit data processing
- Right to object to data processing
- Right to data portability
- Right to revoke your consent where this is required to process your data, for example when you subscribe to our newsletter
If you feel that your data is not being processed in accordance with the applicable legal regulations, you have the right to lodge a complaint with the supervisory authority responsible for data protection.
- Cookie policy
When you use our website, cookies are stored on your computer. These are small text files that are stored on your hard disk and deliver specific information depending on the function we assign to them. Cookies cannot execute programs or transmit viruses. They are used to make the Internet offer more attractive and better adapted to users.
- Our Internet platform uses various types of cookies, the scope and functionality of which are explained below:
- Transient cookies (see letter b below)
- Persistent cookies (see letter c below).
- Transient cookies are automatically deleted when you exit the browser. This includes in particular so-called "session cookies". These store a session identifier, which can be used to assign different requests to your browser. This enables your computer to be recognized when you return to the site. next visit to our website. Session cookies are deleted when you log out or close your browser.
- Persistent cookies are automatically deleted after a specified period, which may vary for different cookies. You can delete cookies at any time in your browser's security settings.
- You can configure your browser settings according to your wishes and refuse third-party cookies or all cookies, for example. Please note that you may not be able to use all the functions of this platform if you refuse certain cookies.
- We use the following cookies:
| Generic name | Technical name | Purpose | Period of validity |
| Google Analytics | _ga | counts and stores page views | 2 years since last visit |
| Google Adsense | _gcl_au | stores and tracks conversions (visit - purchase) | 3 months |
| Polylang | pll_language | stores browser language option | 1 year |
| Active Campaign | prism_ | stores and tracks interactions | 1 month |
| doubleclick.net | test_cookie | checks whether cookies are enabled | 15 minutes |
| google.ch | CONSENT | records user consent | 17 years old |
| google.com | CONSENT | records user consent | 17 years old |
| | _fbp | stores and tracks visits to websites | 3 months old |
| Shopify | _cmp_a | manages your privacy options | 1 day |
| Shopify | _landing_page | track landing page | 14 days |
| Shopify | _orig_referrer | track landing page | 14 days |
| Shopify | _shopify_s | analysis | 30 minutes |
| Shopify | _shopify_sa_p | marketing analysis | 30 minutes |
| Shopify | _shopify_sa_t | marketing analysis | 30 minutes |
| Shopify | _shopify_y | analysis | 1 year |
| Shopify | tracking_consent | stores your privacy preferences | 1 year |
| Shopify | _cart_currency | stores the currency of your last purchase | 2 weeks |
| Shopify | _keep_alive | used in connection with buyer's location | 2 weeks |
| Shopify | localization | used in connection with checkout | 2 weeks |
| Shopify | secure_customer_sig | identifies you for future visits | 1 year |
| Shopify | wpm-domain-test | tests storage of shopping cart parameters | session |
This Internet platform uses Google Analytics, a web analysis service provided by Google Inc (hereinafter referred to as "Google"), which involves the storage of cookies on the user's computer. The purpose of these cookies is to analyze how you use this Internet portal. The information generated by the cookie about your use of this website is transmitted to and stored by a server in the United States of America. Your IP address will be contracted (anonymized) within the European Union or in Switzerland prior to transmission to the United States of America, using the "anonymize_ip" function. This function removes any reference to individuals from the IP addresses collected. In exceptional cases, however, your IP address may be contracted in the USA after it has been transferred to one of Google's servers.
Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity for website operators.
You can prevent the collection of your IP address and the use of the information collected by Google by downloading and installing the following plug-in for your browser: http: //tools.google.com/dlpage/gaoptout?hl=fr.